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Intermedia Contact Center:
Give your customers the experience they deserve. With Intermedia Contact Center, more responsive, informed, and positive customer experiences are possible in days, not months.
Smart Routing
Get customers to the right agents, on time, every time.
Stand Out with Exceptional Customer Experiences
Better, Faster Service
Intelligently route calls, chats, emails, and text messages to the right employee every time.
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Intermedia has been recognized by J.D. Power for providing “An Outstanding Customer Service Experience” for its Assisted Technical Support. J.D. Power 2023 Certified Assistance and Technical Support Program™ recognition is based on successful completion of an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions for its technology service and support operations. For more information, visit www.jdpower.com/awards.
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Personalized Interactions
Automatically know who is calling in real-time to give your customers top-tier service they expect.
AI-Powered Workflows
AI Interaction Insights increases your capacity to help more customers and improve customer experience.
Convenient Self-Service
Empower customers to connect on their terms with voice, chat, and email queues.
Call Queues
Efficiently handle customer inquiries, minimize wait times, and boost satisfaction.
Outstanding Outreach
Proactively send perfectly-timed notifications automatically via text, email, and voice.
AI-Powered Analysis
Search call recordings by sentiment and keywords.
Custom Reports
Actionable insights to make the right decision at the right time.
Interaction Monitoring
Coach frontline users as they actively support customers.
AI-Powered Insights
Live Dashboards
Monitor interactions in real-time and make changes on-the-fly.
