Customer Satisfaction Survey 2022

Customer Retention Begins with Employee Engagement

Our recent survey found that companies with truly flexible hybrid work environments have seen employee productivity increase as well as life satisfaction. What's more, 64% of respondent companies reported an increase in customer retention since re-configuring their work environment to offer their employees that greater level of flexibility.

How much flexibility do you give your employees? Is your work environment truly hybrid? Read our full survey report to learn what types of productivity gains and cost savings could be gained from embracing a truly hybrid workstyle.

True Flexibility Is a Win-Win for SMBs

When employees are happy, they make customers happy. And flexibility is the key to employee satisfaction. Our survey findings reveal that offering your employees a truly flexible work environment results in greater productivity and a more positive attitude, which leads to better employee-customer interactions, and ultimately, higher customer retention.

Check out this infographic for a summary of our survey findings.

Read the Full Survey

Download our complete survey report to learn more about how truly hybrid workplaces empower your employees and create positive customer experiences. With the right communications solution in place, you can enable your employees to work from anywhere. With Intermedia, you can provide phone, video conferencing, file management, chat, and customer engagement capabilities to your employees in the office, at home, and wherever work takes them.

Intermedia has been recognized by J.D. Power for providing “An Outstanding Customer Service Experience” for its Assisted Technical Support. J.D. Power 2021 Certified Assisted Technical Program, developed in conjunction with TSIA. Based on the successful completion of an audit and exceeding a customer satisfaction benchmark for assisted support operations. For more information, visit www.jdpower.com or www.tsia.com.

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