Intermedia has been recognized by J.D. Power for providing “An Outstanding Customer Service Experience” for its Assisted Technical Support. J.D. Power 2024 Certified Assistance and Technical Support Program™ recognition is based on successful completion of an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions for its technology service and support operations. For more information, visit www.jdpower.com/awards.
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Service Providers: Intermedia understands your challenges and we've built our solutions to take them head-on!
At Intermedia, we enable Service Providers to move from a traditional hardware-based environment to a cloud-based solution that removes significant capex and allows you to compete and win in the business market, all while making the margins you need — using your brand.
UCaaS/CCaaS platform
Service management
Platform management
Tier 2/3 support
Marketing content and sales support
Customer acquisition
Customer turn-up
Tier 1 support
Billing
Intermedia delivers:
- Award-winning UCaaS and CCaaS
- Brand flexibility
- Economic returns you expect
- Partner-centric mentality
- World-class technical support
AS THE SERVICE PROVIDER —
YOU FOCUS ON THE CUSTOMER:
AT INTERMEDIA —
WE FOCUS ON YOUR SUCCESS:
Ready to boost your bottom line and take hold of your future?
Why Intermedia? Award-winning UCaaS and CCaaS!
We combine a feature-rich business phone system with video conferencing, chat, contact center, file sharing, texting, and more, with integrated mobile and desktop apps that allow for wherever, whenever communication. And, they are all available on one integrated, secure, reliable, and easy-to-use platform.
90+ enterprise-grade calling features
Feature-rich mobile and desktop apps
Team chat and business SMS
HD video conferencing
Seamless file access across devices
Intelligent call routing and agent management
Dynamic outbound campaigns through SMS or voice
App integrations including EHR (Epic, Cerner, and more)
AI Interaction Analytics including call transcription and sentiment analysis
Get Intermedia's most recent whitepaper that covers SP options for UC and the trade-offs around each one.
